Privacy Policy

This website is owned and operated by TPG DisableAids Ltd. We are very sensitive to the privacy concerns of the visitors to this site and recognize that you are concerned about the information you provide us, and how we treat such information. As a result, this Privacy Policy has been created to address those concerns.

Visiting Our Web Site

The following types of information are collected when you accept our cookie in your browser:

Google allows us to collect information about who visits our website. This includes information about your web browser (Internet Explorer or Siri for example), the type of device you are using (e.g. mobile phone or desktop computer), and where you are visiting from (the United Kingdom or otherwise). Cookies help to make this possible. Our cookie will automatically expire after five years if you do not delete it yourself.

Marketing

Some websites you visit will ask you to sign up for newsletters, postal campaigns and telephone marketing. We don’t. None of your information will be used to send you information other than in relation to an order or to respond if you send us a question through the contact us form. We do not pass your details on to other companies either. Should at some point in the future, we have superb offers or information that we think you might like, we will email you to ask for your consent.

Placing an Order

When you place an order we need to know where to send your goods! You can do this in two ways. First, you can choose to register for an account. You can also place an order without creating an account. In either case, you will need to provide us with your name and address, phone number, email address and details of where you want your goods to be sent. Payments are made using PayPal. PayPal is one of the most secure and trusted ways to pay for things on the internet. Like us, you don’t have to register to send your payment to us. When you make the payment we will receive an email telling us that you have paid, when you paid and how much. PayPal never divulges your card details to us. We will only use this information to fulfil your order. If goods are sent straight from our supplier to you (which we do when this means you will get your goods quicker) or send your goods by courier, we pass your details to them for shipping.

Know your rights

The new General Data Protection Regulations give you more rights. These are (1) the right to know what information we have about you (explained above), what we do with it, and how long we will keep it, (2) the right to have mistakes in your information corrected, (3) the right to ask us to stop using your information for certain purposes, or completely,  or have it erased, (4) the right to get a copy of your information, and finally (5) the right not to allow us to use your information for any reasons that you have not agreed to or share it with anyone else we haven’t told you about.

Talking to us about your information

If you wish to contact us to exercise your rights over your data please contact our Data Protection Officer (the person who deals with your data and how it is handled) by either calling us or emailing dpo@tpg-disableaids.co.uk. In the event that you wish to contact the official guardians of your rights or make a complaint about how we handle your data the organisation you need to contact is the Information Commissioners Office. Our organisation reference (which will help them help you quicker) is Z3175541.

Where your information is kept and for how long

The cookie information (used by us and Google to help make our website better) is kept on your device. As stated above, it expires automatically after five years.

If you place an order online we will keep your data for as long as is necessary for us to meet our legal obligations (for example, proving VAT disclaimers to HMRC) or to ensure that if your product is subject to a product recall that we can contact you. The items you buy from us are in general medical items and we need to be sure that we can contact you if there is a problem. If you would like us to delete your data from the online shop itself we can do so, but we will retain your information in our office in the United Kingdom safely and securely.

If you cancel an order or abandon it before completing it, your order information will be automatically deleted after six months. We keep cancelled orders for some time to allow us to determine if there is a problem with our online shop or which products do and don’t sell (so we can make looking through our site easier).

Still Confused or Concerned?

If you need further information please contact our Data Protection Officer by calling us on (01432) 351 666 or emailing dpo@tpg-disableaids.co.uk